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Frequently Asked Questions
Frequently Asked Questions
At Your Noble Nest, we believe luxury should feel personal, effortless, and lasting. As a direct-to-consumer brand, we craft refined home essentials that embody timeless elegance and exceptional quality.
Inspired by the art of mindful living, we thoughtfully design every piece to elevate your space. From responsibly sourced materials to eco-conscious packaging, we are deeply committed to sustainability at every step. Your Noble Nest isn’t just about beautiful products—it’s about creating a sanctuary you can feel proud of, today and for years to come.
For in-stock orders, Standard and White Glove will take an estimated 1-4 business days for processing and an estimated 1-3 weeks for transit in Canada and the US.
For custom orders, lead time is an estimated 24-26 weeks. This estimated time frame is an all-encompassing lead time from the start of production to delivery.
For more information about our Custom Order Policy and the Custom Order lead times, please reach out to us at support@yournoblenest.com
Standard shipping includes a delivery to the threshold, described as the "first dry area or garage", or lobby/service area of a high-rise building.
White Glove service includes an in-home delivery appointment, up to 1 flight of stairs, assembly and removal of large packaging materials.
If you are considering a return please request to keep the packaging. Delivery details will be provided in your confirmation email.
We ship to the USA and Canada. There are a few exceptions such as Hawaii, Alaska, Puerto Rico, and Nunavut.
Working on a big project? Feel free to reach us at support@yournoblenest.com and we will do our best to accommodate.
What is your return and refund policy?
Returns are accepted only if the brand supports them. Many of our products are final sale and non-returnable due to the nature of custom, made-to-order, or limited-inventory items. If a brand allows returns, the request must be initiated within 7 days of delivery. The item must be unused, in its original packaging, and include all materials. Return shipping is the customer’s responsibility. A 20% restocking fee may apply.
Please note- that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.
Can I return an item if I changed my mind?
Only if the brand supports change-of-mind returns. Many of our brands do not allow returns for buyer’s remorse. By placing an order, you agree to the terms and conditions of the specific brand.
What if my item arrives damaged or defective?
Please inspect your order immediately upon delivery. If you notice visible damage, it must be noted on the delivery receipt. To report damage or defects, email us within 72 hours of delivery and include photos of the damage. We will assist in filing a claim with the carrier or brand and offer a replacement or refund in accordance with the brand’s policy.
How do I start a return or report damage?
Email support@yournoblenest.com with your order number, clear photos of the item and packaging, and a brief description of the issue. Our team will review the request and respond within 2 to 4 business days.
Do I need to keep the original packaging?
Yes. All return and damage claims must include the original box and all internal packaging materials. Returns that arrive without original packaging may not be eligible for credit or replacement.
What items are non-returnable?
Items that are custom or made-to-order, marked as final sale or clearance, sold as floor samples, or returned in non-original condition or packaging are not eligible for return.
How long does it take to receive a refund?
Once your return is approved and received in good condition, refunds are processed within 7 to 10 business days and issued to your original form of payment.